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This article was published on March 9, 2018

14 common user experience mistakes to avoid on your company’s website

14 common user experience mistakes to avoid on your company’s website
Scott Gerber
Story by

Scott Gerber

Scott Gerber is the founder of Young Entrepreneur Council (YEC), an invite-only organization comprised of the world’s most successful young Scott Gerber is the founder of Young Entrepreneur Council (YEC), an invite-only organization comprised of the world’s most successful young entrepreneurs. YEC members represent nearly every industry, generate billions of dollars in revenue each year and have created tens of thousands of jobs. Learn more at

Today’s consumers expect a fast, flawless and beautifully designed interface when they use a software product or browse a website. Slow page speeds, broken links, non-responsive page displays or simply poor design can turn users off from ever visiting your site again. That’s why it’s critical to make user experience and interface a top priority for your business’s development strategy.

To get an idea of what not to do on your website, we asked a panel of Young Entrepreneur Council members the following question:

What’s a common mistake you see companies make with their websites’ UX or UI?

Their best answers are below:

1. Designing for desktop instead of mobile

We are truly in a mobile-first world. Sixty percent or more of website visitors are checking out your site on their mobile devices. Focus on the vertical format first and foremost. – Ben JabbawyPrivy

2. Too much content

Your potential customers want videos, big pictures, less text and more fine print that they can just skip over. If your website is puncturing droves of useless content and information into the eyes of would-be buyers, you just gave them a clear sign that they shouldn’t be doing business with you. – Jason Criddle, Jason Criddle and Associates

3. Lack of online chat functionality

It blows my mind how few companies have a nice online chat feature. The younger generation does not want to call your business and wait on hold then speak with someone. From a business perspective, one person on your team can handle up to 20 chats instead of one phone call. Chats are a win-win for everyone! – Brandon StapperCrown Growth

4. Trying to be cute and clever

I see so many companies trying to be cute and clever while trying to communicate their core messages. When this happens, messaging gets lost in translation and users will often click off the site. Being clear and brief is so much more important than being cute and clever. – Kristin MarquetCreative Development Agency, LLC

5. Not making your point upfront

Companies love to flood their websites with text, stories, descriptions of their product or business. That’s useful as supportive information but get to the point. Are you selling a product or service? If so, really sell it: Briefly explain the benefits and features, but make this clear. Think ‘Cliff Notes’ for above the fold; in-depth explanation for secondary or below-the-fold content. – Shawn

6. Not using strategic opt-in forms

I’ve noticed a lot of websites either don’t use opt-in forms at all, which fails to convert visitors, or go the other extreme and bombard you with pop-ups as soon as you land on their site. Take a look at technologies where a pop-up only appears when the visitor is about to leave the site. – Syed BalkhiOptinMonster

7. Random or inconsistent design elements

The most common mistake I come across with a website’s UI is a haphazard design. A website should be orderly, with all layout elements coming together seamlessly, offering a similar look and feel. If design elements such as colors, styles, fonts, wording and hovering effects appear random, there’s a problem. – Derek RobinsonTop Notch Dezigns

8. Fixing what’s not broken

I commonly see entrepreneurs making UI or UX changes for the sake of change. This leads to changing things without a real reason for the update. When preparing for a UI change, you should have one single goal. Then, hold each change up to that one single goal. If the update does not serve that purpose, it should be nixed. – Diego OrjuelaCables & Sensors

9. Failing to make the login function site-wide

A lot of startups that have membership logins don’t make login available site wide. It happens to more early-stage companies than you may think. Your site will get a lot of traffic and homepage search hits for people who are going to go straight to the login button. Make sure you filter that data out when making design decisions about the site. – Nicole MunozStart Ranking Now

10. Overwhelming users with choices 

When you build a site that has too much happening, too many options and too many toggles, your end user gets paralyzed by choice. Less is more when it comes to interface design. UX/UI is about subtraction, not addition. – Eric MathewsStart Co.

11. Not directing people to the next intended action

On every page you create, ask yourself what you want the next step to be. You should never leave people to their own whims because they’ll almost never do what you expect. Instead, map out exactly where you want them to go, and why you want them to consume your site in a certain sequence. Just a bit of planning here will walk leads right into your funnel. – Peter KozodoyGEM Advertising

12. Below-the-fold calls to actions

Calls to action should be easily accessible without scrolling. Look at a typical website heat map and you’ll see that the further a user has to scroll, the less likely a user will take action. To enhance the UX of a website, include a call to action in the hero image. Make it hard to ignore so that website visitors can be directed to the right place. – Brett FarmiloeMarkitors Website Development

13. Lack of testing and feedback

There are many people and companies that are willing to test and provide feedback on UX or UI. However, there don’t seem to be as many companies actually taking them up on this offer, because their UX or UI isn’t actually working. It’s a simple and low-cost way to enhance either that is well worth the investment. – Angela RuthCalendar

14. Image overload

Visual marketing is powerful, but can easily be overdone. Some website owners insert too many images, making their pages hard to load and overly stimulating for visitors. Be selective about the images you use to maximize impact without distracting customers from your main goal: conversions. – Firas KittanehAmerisleep