GoPro founder and CEO Nick Woodman said the recall is due to safety concerns caused by a malfunction causing power loss and unpredictable behavior by the drone. According to Woodman in statement:
Safety is our top priority.
A very small number of Karma owners have reported incidents of power failure during operation. We have moved quickly to recall all units of Karma and provide a full refund while we investigate the issue. We are working in close coordination with both the U.S. Consumer Product Safety Commission and Federal Aviation Administration. We are very sorry to have inconvenienced our customers and we are taking every step to make the return and refund process as easy as possible.
“This event was off the charts”
Gary Vaynerchuk was so impressed with TNW Conference 2016 he paused mid-talk to applaud us.
Unfortunately, this came at a terrible time for GoPro. Last week, the company announced it missed quarterly revenue expectations by 23 percent. A 2,500 unit recall for its first non-camera product doesn’t bode well.
For customers with a Karma drone, return instructions are here.