Zendesk, a customer service software provider, has shared that it is now being used by more than 200 million people worldwide. In addition, it is reaching 30,000 customer companies, with 50 percent coming from outside of the US.
The company has put the 200 million mark in perspective: there are more people served through Zendesk than there are in Brazil (194 million people) and roughly two-thirds of the US population (315 million). A company spokesperson said that this number has doubled since it hit the 100 million mark back in March 2012, more than a year ago.
There’s also a shift in just who is using Zendesk. Before today, there were more US-based customers using the product, but now, it has become evenly-split between US and non-US. The root of this movement comes from the company opening up an office in Tokyo and a data center in Dublin. Of course, Zendesk has always been an international company, with other offices in Copenhagen, London, and Melbourne.
Zendesk’s 30,000 customers are defined not by the employees that use the service, but rather the company that has subscribed. In looking at this statistic in this manner, some people would find it astonishing to hear that there are 30,000 companies, with nearly 15,000 from outside the US, using it.
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