Ryanair’s app shows why ‘friendly’ error messages suck

Ryanair’s app shows why ‘friendly’ error messages suck

Attempting to check-in for a Ryanair flight this morning reminded me why faux-friendly error messages in apps are terrible:

Ever been to a tech festival?

TNW Conference won best European Event 2016 for our festival vibe. See what's in store for 2017.

The dominance of chirpy ‘oh dear’-style messages when something goes wrong with an app or service can probably be traced back to Google, which has popularized the quirky apology.

Screen Shot 2015-05-06 at 11.36.39

While there’s obviously an argument for making error messages human and understandable, as opposed to a incomprehensible code and some bloodless language, the over-familiar approach often ends up making users even more frustrated.

In the case of the Ryanair example, how does that message help? It leaves you with more questions than answers.

Share your examples of awful error messages in the comments… 

Read next: How to apply optical illusions to Web UI design

 

Read next: This how the EU plans to match up to Silicon Valley

Here's some more distraction

Comments