Hive, a smart thermostat system built by British Gas, showed us how bad the Internet of Things can get over the weekend when some customer thermostats were pinned at 32 degrees celsius.
The company issued a statement to The Memo today saying that “We are aware of a temporary glitch affecting a very small number of customers, where a certain sequence of commands in the Hive iOS app can cause the thermostat temperature to rise to 32°C.”
“This event was off the charts”
Gary Vaynerchuk was so impressed with TNW Conference 2016 he paused mid-talk to applaud us.
That’s no excuse, though, given you’d expect something as basic as a thermostat to function correctly.
— Laura Adams (@AdamsLaura) February 27, 2016
Multiple customers tweeted their frustration with their thermostats being pinned at high temperatures to the company, which responded with an apology and that it was “a rare fault” and that a fix is coming “really soon.”
— Steve Willson (@willsonix) February 27, 2016
The Internet of Things is supposed to make our lives better, but as we’ve seen time and time again with Nest thermostats disconnecting and leaving users cold, or door bells exposing Wi-Fi passwords, it’s often not ready for the prime time.
➤ Hive customers hot up in 32°C heatwave glitch [The Memo]
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