Last week, at the start of Adobe’s MAX creative conference, the company pushed updates to a number of its desktop and mobile software packages. The Lightroom 6 update in particular generated intense buzz, but for the wrong reason: It made the app crash.
Adobe hastily issued new update (version 6.2.1) to fix the crash and apologized for the problem in a blog post.
“This event was off the charts”
Gary Vaynerchuk was so impressed with TNW Conference 2016 he paused mid-talk to applaud us.
Said product manager Tom Hogarty:
I’d like to personally apologize for the quality of the Lightroom 6.2 release we shipped on Monday… In our efforts to simplify the import experience we introduced instability that resulted in a significant crashing bug. … The scope of that bug was unclear and we made the incorrect decision to ship with the bug while we continued to search for a reproducible case … The bug has been fixed and today’s update addresses the stability of Lightroom 6.
So all is once again peaceful in the land, right? Wrong.
The now-fixed bug was accompanied by other changes to the photo organizer that altered some tried-and-true workflows. Among them were a revised and simplified import function, removal of the camera card auto eject feature and a Move option. The changes, which were intended to improve the app, sat poorly with some of the hundreds of users that commented on the blog post.
Hogarty acknowledged this:
The simplification of the import experience was also handled poorly…These changes were not communicated properly or openly before launch.
Lightroom’s users are still unhappy with these specific issues:
Whatever the outcome, Hogarty says Adobe is still talking to customers and will decide on a course of action after reassessing the situation. “The outreach from photographers on this topic has been clear and predominantly constructive,” Hogarty told TNW this afternoon.
“This is the type of dialog we initiated with the original Lightroom public beta and we’re excited to reignite that conversation even if under difficult circumstances. We’re still gathering input and will respond publicly once the team has a chance to evaluate and digest the recommendations.”
➤ Lightroom 6.2 Release Update and Apology [Adobe]