Survey-making app Loop, previously available only for iOS devices, has now landed on Android in 135 countries and 34 languages.
Loop lets companies create surveys entirely on a mobile device — without having to visit a website at all — and survey customers in-person. After a company downloads Loop onto an Android tablet or smartphone, it can choose among survey and question templates or create its own. Subsequently, it can survey people right on the spot — by presenting customers with the mobile device so they can respond immediately without having to download a separate app, scan a code or pull out their phone.
As survey responses come in from different devices, reports and notifications are sent in real time to the companies. Responses can even be captured offline. All of the data is stored in the Loop cloud and synced across multiple devices — which can be useful in cases where companies have a chain of restaurants, for example.
A basic version of Loop is free, while a Pro version — which lets companies add a logo, collect unlimited responses, and create more questions — costs $99 a year.
With survey-making incumbent SurveyMonkey recently launching an iOS app to for users to create, monitor and analyze surveys on the go, Loop is a useful alternative for those on Android devices. What’s more, co-founder and CEO Rajit Marwah says that compared to other survey apps, Loop focuses on capturing customer data on the spot. He tells TNW:
Loop is designed mobile first, not a mobile afterthought. Traditional Web surveys are a blunt tool that reach many customers but at the wrong time.
For example, after staying at a hotel you may get an email survey a week later. It is much more effective for the guests and the business to capture the sentiment as they are leaving while the experience is fresh. So unlike traditional surveys done weeks after the fact, Loop captures customer data in the moment.
Headline image via Shutterstock
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