Update 1/25/17: We are retracting the below post and regret the erroneous report.
Apple had not deleted the reviews, they simply had not been made available available yet, as shown by a look at a cached version of the page, and pointed out by MacRumors. While we did in fact attempt to check a cached version of the page before publishing, we accidentally used the link for the 4K version of the monitor instead, leading to our oversight. Apple did not respond to a request for comment.
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We’re leaving the original post below for reference and sincerely apologize for the mistake.
Apple has suspiciously removed all reviews for LG’s UltraFine 5K display – which the two companies designed in tandem – after it received poor feedback from users.
The deletion was first spotted by redditor michael_emery four days ago. Though it’s possible the reviews were removed for some other reason, at first glance, it looks like censorship. It’s not a good look for the company.
This is gross behavior from Apple:https://t.co/ggtR1ribLo
— Nate Swanner (@NateSwanner) January 24, 2017
Apple said it was getting out of the monitor business, and instead chose to work more closely with third-party partners, heavily featuring LG’s 5K and 4K UltraFine displays at its recent MacBook Pro unveiling. But then the monitor received multiple negative reviews from users who were experiencing issues such as the screen failing to wake up from sleep. The Reddit post also points out that:
“In many cases, attempts to fix the problem through physical reconnection[sic] of the monitor, or manual restarts, have caused the attached Mac to crash, become otherwise unresponsive, or develop problems with the touch bar (where equipped).”
Apple obviously doesn’t want to present its flagship display in a negative light, particularly given its “it just works” mantra. But censoring your users is not the way to go.
Buyers have since started to complain on the smaller, 4K monitor’s review section, which isn’t doing so hot:
We’ve reached out to Apple for comment, and will update this post if we hear back.