It started with delays in delivering the product on time, which is a common thread for Kickstarter hardware initiatives. It ballooned when the company started selling the cooler via Amazon without having fulfilled orders to those who backed it via crowdfunding, much less mentioning it would be there.
“This event was off the charts”
Gary Vaynerchuk was so impressed with TNW Conference 2016 he paused mid-talk to applaud us.
The setback was reportedly caused by supply chain issues (again, this is why Kickstarter hardware projects typically make people angry; they don’t have the supply chain nailed down).
In a blog post addressing the outrage, Coolest says it plans to have all coolers purchased via Kickstarter out in the Spring of 2016. The original timeline called for a January/February 2015 shipment to backers.
I reached out to Coolest about the dustup, and the team says the delay hinges on a “battery motor,” though a blog post addressing its supply chain woes says it’s the blender motor that’s giving Coolest problems.
Coolest claims its motor manufacturer “went on strike and stopped production.” It hasn’t offered any solid evidence to back that claim up.
In that same blog post, Coolest founder Ryan Grepper writes “Hindsight is always 20/20, and I’m kicking myself that we didn’t have a second motor supplier in place before this as a back-up. Given the first motor company’s reputation and quality level we just didn’t imagine this was a realistic scenario, but the lesson has certainly been learned.”
But Coolest is also deflecting a bit of the blame. In today’s announcement, it says “the idea of Kickstarter is to support creatives and entrepreneurs and make their ideas a reality,” which hints at its inexperience while prodding our naiveté. In a statement to me, Marketing Director Susan Towers says “there is a small but vocal group of backers who don’t seem to understand the potential, and the pitfalls of backing Kickstarter projects.”
It’s worth considering backers may not even care about the product by the time it reaches them, too. It has already altered its original design to cobble in a proprietary Bluetooth speaker and hideaway for your belongings (which doesn’t have a lock). If that sketchy motor breaks down, is there any confidence Coolest will replace or repair it?
It’s definitely the coolest cooler I’ve ever seen, but that patina is wearing off. Now, it’s just another Kickstarter shitshow that aimed high and let backers down hard. Coolest’s ‘aw shucks’ attitude doesn’t help matters, either.
➤ Grateful for your support and patience [Coolest Cooler]