To begin, some background information before we get into the crux of my issues with AT&T.
A new era of tech events has begun
We’re back in New York this November for the 4th edition of our growth-focused technology event.
My first cell phone experience was as a customer on Voicestream’s (now T-Mobile) network. To date myself, that was at age 17, 12 years ago.
When iPhone 3G was launched, I switched to AT&T. Prior to anyone crying, “fanboy,” let me say the following: yes, I am a huge supporter of Apple products, but one of the main reasons for switching to AT&T was the 17% corporate discount off my monthly bill I receive from my straight gig.
As an AT&T wireless customer for over 2 years now, I have owned or now own the following products which use AT&T’s wireless network: 2 iPhone 3G devices – one for myself and one for my wife. (since upgraded to iPhone 4), 2 iPhone 4 devices – one for myself and one for my wife, 1 Android device – the other phone I carry, and 1 iPad 3G +WiFi – my iPad. Monthly bill, with aforementioned discount, roughly $200.
For the most part, I have been content, if not pleased with AT&T’s service. That is until recent events have caused me to consider that perhaps maybe I was missing something. Maybe some that decry AT&T’s service as spotty, or much worse, may be on to something.
Last night, the issue came to a head when I went to a baseball game. What follows is my experience as an AT&T consumer, living in Dallas, home of AT&T’s headquarters.
6:30 pm: Arrive at Rangers Ballpark in Arlington. Address – 1000 Ballpark Way, Arlington, TX 76011. Devices carried, 2 iPhone 4s, 1 Android device.
7:05 pm: Get 6 hotdogs, 3 for me, 3 for my wife. It was dollar hotdog night, and this has nothing to do with my story other than the fact that you know I wasn’t conducting my research on an empty stomach.
7:35 pm: Take our seats, Section 208, Row 5, Seats 13 and 14. Link to stadium picture here, my picture below:
8:10 pm: Try to send out a tweet using Twitter for iPhone. Full bars, 3G indicated, network-related message received below:
8:18 pm: Try to send out a tweet using Twitter for iPhone. Network-related message received below:
8:28 pm: Try to send out a tweet using Twitter for iPhone. Network-related message received below:
8:36 pm: Try to send out a tweet using Twitter for iPhone. Network-related message received below:
8:56 pm: Try to send out a tweet using Twitter for iPhone. Full bars, 3G indicated, network-related message received below:
46 minutes, no cell phone connection on both iPhone 4s and the Android device, meaning no tweets, no Facebook updates, no calls received, no emails received, ect… So I examine AT&T’s “Coverage Viewer” once I arrive home. To my shock, I was smack dab in the “Best” coverage area AT&T has to offer.
Best is described by AT&T as, “BEST: In general, the areas shown in dark orange should have the strongest signal strength and be sufficient for most in-building coverage. However, in-building coverage can and will be adversely affected by the thickness/construction type of walls, or your location in the building (i.e., in the basement, in the middle of the building with multiple walls, etc.) This AT&T owned network provides GSM, GPRS, and EDGE service.”
Then I examine cell towers located in and around the ballpark. There are over a hundred towers, some cell towers, some not, located around my location.
Those owned by AT&T? 3 within 4 miles of my location, not to mention, one of the largest sponsors of the new Dallas Cowboys stadium across the street? AT&T.
AT&T, I have defended your service and thought there may be an issue with iPhone 4, which in part, is why I carry an Android device too (the other is to review, and use, great Android apps), but I have been out to the Rangers Ballpark in Arlington and the surrounding areas too often recently and had NO service.
This is unacceptable from a company whose headquarters are roughly 20 miles from both my home and my location last night, and has me convinced now, more than ever, Verizon’s red map is spot on, Sprint’s increases in network speed are formidable, and both are strong candidates to receive my business in the near future if economically feasible.