In June, Skype announced plans to retire old versions of its Windows and Mac clients âover the next few months,â and then expanded the move in July to âall platformsâ along with another vague âin the near futureâ timeframe. What the company didnât say, however, is that some old platforms require these old versions, meaning some Skype users are essentially being dropped.
In a support page titled âIs Skype for Windows Phone 7 being discontinued?,â the Microsoft-owned company answers the question with a âyesâ and elaborates that it is âpermanently retiring all Skype apps for Windows Phone 7.â Again, this isnât just old versions going away, or support being removed, but the apps themselves have disappeared.
The reasoning is that only later versions of Skype can offer âenhanced quality to better reliability to improved security,â which we donât doubt. Itâs just unfortunate that Microsoft canât simply leave the Windows Phone 7 app available for download and warn users that it is simply no longer supported.
Windows Phone 7 users who have the Skype app can no longer use it on their phone. It simply wonât sign in. Most of them canât simply upgrade to Windows Phone 8 or Windows Phone 8.1 â they would have to buy a new phone just to use Skype.
If youâre among those who has suddenly found themselves without Skype, the company recommends that you make sure youâre not still paying for something you donât use. âIf you have a subscription that you will no longer be able to use (that is, you donât use Skype on your computer or another mobile platform), you will want to cancel it to avoid being billed in the future,â it advises. You can also contact customer support to see if you are eligible for a refund.
See also â Skype makes group video calling free on Windows, Mac, and Xbox One; coming to all platforms âin the futureâ and Microsoft launches Skype for Outlook.com worldwide, adds Safari for Mac support and HD video calling for PCs