Magical. The word has been used hundreds of times in Apple’s marketing to describe its products, but really took prominence with the introduction of the iPad. When Apple CEO Steve Jobs took the stage in early 2010 to introduce what we all knew at that point to be some sort of new tablet product, one of the first adjectives he used for it was ‘magical’.
Contrary to anecdotal wisdom, the term magical was actually only used 3 times in that iPad introduction, twice by Jobs and once by the iPad’s designer, Jony Ive, in a promo video. Yet the term resonated with people. How could something that was built almost completely on existing technology, was less powerful than almost any new laptop and was essentially a larger version of Apple’s own iPod touch, be magical?
To add to the flames, after the introduction of the iPad the term was suddenly everywhere. We had the Magic Mouse, the Magic Trackpad and a host of commercials sprinkled with a liberal dose of ‘magical’. The word was used as a rallying cry for critics saying that the iPad was nothing new and lampooned by parody commercials and advertising.
Magical success
The iPad is a resounding financial success, with sales in excess of 25 million units so far. By comparison the Motorola Xoom has sold, at best, around 125,000 units and, while 500,000 BlackBerry PlayBooks have been shipped, it’s unclear how many of those have been purchased by consumers. The interesting thing here isn’t the fact that the iPad is successful, it’s the reason why.
By all practical counts, the iPad should have made a medium-sized splash and settled into a slowly climbing slog towards the next generation device and the next after that. The specifications are relatively unimpressive, the processor is a dual-core 1 GHz chip, which is actually slightly worse than what the Xoom is packing. The Xoom even has more ram, a larger, higher-resolution screen and a better camera.
Instead, it managed to duplicate the hockey-stick shaped adoption curve of the iPhone and launch itself into prominence as the only truly successful modern tablet computer on the market.
Now, it’s clear that the iPad isn’t actually magical by the dictionary definition. It doesn’t fly or spontaneously generate fairy dust that cures all ills. Yet the adjective is used extensively in Apple’s descriptions and it makes a lot of people angry to see Apple ascribing such a distinctive descriptor to a product that they consider to be evolutionary at best. But most of those people are much more technologically savvy than the average iPad user.
To people that are familiar with the physical parts of the iPad and the OS that it runs, the iPad may seem like nothing but a combination of hardware and software that has existed prior, tucked into in a stylish new package. This is actually a valid viewpoint because that’s exactly what it is. There is definitely nothing magical to be found in the raw components that make up the iPad.
But the magic of the iPad isn’t the hardware, or the basic features of the software, which we have seen for years in the iPhone. Instead, it exists in the way that users interact with it.















Superb piece man.
Fantastic.
Excellently written – thanks
Very well written piece! It’s indeed magical for the non techy crowd and that’s why it works so well.
You just explained in plain english what I have been trying to say to people when they ask me about the iPad. Nice writing.
@rcastano thank you, my pleasure. I’m glad you enjoyed the article.
nothing magical at all with the usual Apple overhyped crappy iFad. 25 million iSheeps (that’s all?) and iFading- sales below expectations. Phone and laptop work well for most normal people.
@tim jones That makes no sense. It’s like saying “A better car, pfft why would we want to improve my driving experience”. You’re obviously stuck in the past. I see Kindles and iPads on the train daily and on planes.
Good points! it might be relevant too. Android Sells Specs, Apple Sells experience. http://mactian.net/android-vs-apple-android-sells-specs-and-apple-sells-experience/
“Any sufficiently advanced technology is indistinguishable from magic”
Arthur C. Clarke
I think the iPad would be looked back as the shift of the idea of the computer being a funcational device to a lifestyle device. Its means going from talking about how fast a computer can load a application, how fast are the hard drives, etc. to How does it feel? Is the user feeling good? How does the hardware integrate into a users everyday life?
Hopefully as we move into this new way of thinking about computing, we get more functionality in a lifestyle computer (like an iPad), like scripts and moving data from one application to another, and further customization. In a way, the ultimate way of removing friction from computing is by letting the user doing it for themselves. Because they know how they think it should work for them, why not let them doing it?
Although you article is more plain english than my comment. I think that this is an important point about what the iPad means for thinking about computers and what makes a good computer.
@Sebastian Stephenson Thank you for your comment Sebastian. I think that the shift in perception of the caspired is an important one as well. The iPad could very well be the pivot device.
@Sebastian Stephenson Thanks for your comment. That switch in perception of the computer is an interesting point. The iPad could very well be the pivot device.
@Jan Andersen Always a great quote Jan! In Apple’s case the tech isn’t advanced but the UX is. It makes it harder to grasp why it’s so good because they use ‘familiar tools’ to do the job.
@Zee Thank you sir.
In the “extended version” I could consider the UX as an integral part of the technology, although that definition is not quite as strict. Seeing that the “average” user” is not so technologically savvy it becomes sufficiently advanced. It is all in the perception as Sebastian (indirectly) says
I’m in the software industry building software products. Most software products out there are built by developers for developers, even if that’s not what they intended to. I have actively tried to change that mindset and culture for a long time. It is very tough. Development is still an art more than science and developers are mostly trained to just do the craft and not to understand their users. I myself build my own PC’s and love tweaking/customizing software but I really love Apple stuff. They obviously really care about the end user and want to make their experience “magical”. I really admire that. Even though I’m a techie, it really pains me that my profession is so hell bent on imposing our world onto the poor average user. Yes, it should take 10 steps to do this because it gives you so much more flexibility. Yes, this is so much better because that chipset doesn’t have the new L4 cache. *wife looks at you with blank stare* Why can’t computers just work? Case in point, I tried to upgrade my PC from Vista to Windows 7. After 2 attempts, 4+ hours babysitting the computer, backing the documents, I got 2 crashes and roll-backs to Vista. So I know that some drivers are causing the problem and I can fix it. But this seems so tedious to me. I upgraded my wife’s 2 year old MacBook from 10.4 to 10.5. I put the CD in, push a few buttons, went to watch TV and when I came back, it was DONE! It was “magical”, even for a techie like me. Calling people iSheep, iStupid, whatever, doesn’t hide the fact that techies/developers have inadvertently made the technology world incomprehensible for a vast majority of people. We simply don’t give a darn about them. Apple is finally breaking through that and justifiably being handsomely rewarded for it. I say more power to them and this needs to be a wake-up call for everyone that we need to change. It is “magical” because we have hoisted a lot of crap onto the average user.
@lkiing thanks for the develoPersonal perspective, I think you hit the nail on the head about front-facing complexity. With some perspective I think that more developers and designers would be able to make products and interfaces that were complex and powerful, all able seeming ‘simple’ or ‘magical’ to the end user. I find that it’s a common theme among developers, regardless of the platform that they work on, to admire the way that Apple manages to pull this off.
Some good point. Actually, there is a lot more to Apple’s branding/marketing strategies. E.g, see here:
http://alexschleber.amplify.com/2011/03/01/good-reminder-in-light-of-ipad-2-debut-tomorrow-why-nobody-can-match-the-ipad%E2%80%99s-price/
Go Apple! However, this year the competition is furious. I just bought a windows tablet from TabletPcsSource.com. The windows tablets are my favorite because now I can take them anywhere I want and still be able to do my work. Also the security on them is great compare to Android and the iPad. The tablet pcs are also much lighter then laptops.