Customer retention is the activity that a selling organization undertakes in order to reduce customer defections. Successful customer retention starts with the first contact an organization has with a customer and continues throughout the entire lifetime of a relationship.
All stories in Customer retention
-
3 cliché pieces of startup advice I never want to hear again
Despite what some advisors might say, there is no “proven” path to success. And over the last 17 years, I’ve encountered ...
-
7 telling signs you’ve got a product/market fit
This article was originally published by Lenny Rachitsky as issue 25 of his newsletter. You can read the original piece here, ...
-
Here’s how you can truly understand your company’s metrics
“Big data” has reached a point that many companies are simply collecting without acting — measurement is a hot topic ...
-
12 tactics for engaging and retaining your mobile app users
As more and more businesses create stand-alone branded mobile apps, competition for user attention is fiercer than ...
