BBC iPlayer and Sky’s iOS TV streaming apps are currently experiencing problems

BBC iPlayer and Sky’s iOS TV streaming apps are currently experiencing problems

The BBC iPlayer and Sky’s Now and Go TV apps for the iPhone and iPad are both experiencing problems today, with some users of Apple’s mobile devices unable to access the services.

According to a BBC report, the problems began last night and affect both the iPlayer app and Web platform when accessed from iOS devices. The organization posted an announcement on iPlayer saying:

“We are aware of reports from users encountering an ‘Insufficient Bandwidth’ error message when attempting to play programmes through the iPad app. This is currently under investigation and we will update this FAQ when we obtain further information.”

On the Sky side of things, the issue appears to be a system wide problem. A spokesperson for the company suggested to the BBC that changing the date on your iOS device to yesterday’s could be used as a temporary workaround for Sky’s problem. But if you do this, other apps and the App Store itself may no longer work as expected.

A spokesperson for Sky told us today that it is “aware that some customers are experiencing problems accessing Sky Go and NOW TV using iOS devices” and that “we apologize to any customer affected and are working hard to resolve the issue”

You can check to see when the service is back up and running again on Sky’s Service Status page.

Update: A BBC spokesperson got in touch to say that the company is “aware of a technical issue affecting iOS users” and that “downloads and live steaming are unaffected on iOS devices”.

➤ BBC and Sky catch-up apps experience iOS fault [BBC]

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