Samsung doesn’t want any more drama with its exploding Galaxy Note 7.
The South Korean giant is setting up exchange booths at airports around the globe to offer customers a chance to swap out their Note 7 phones before boarding planes. That way, the company hopes to avert catastrophe and prevent one of its hazardous devices from blowing up in the air.
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Samsung initially launched its new exchange ‘customer service points’ in South Korean airports, but has since confirmed booths are opening across “high-traffic” terminals in Australia and the US.
There, customers will have the opportunity to return their faulty Note 7 device and claim another Samsung device – much like the regular exchange program the company is currently running.
Samsung has a team of representatives at SFO to help customers with the Note7 phone. It's banned from US flights. pic.twitter.com/2IiEcg6hsU
— Sergio Quintana (@svqjournalist) October 17, 2016
The booths will be especially handy at US airports, where passengers are no longer allowed to check in their Note 7 phones on board. For safety’s sake, it’s best if you switch out your phone before you get to the terminal; but in case you can’t – at least you got options.
Samsung recently halted sales of the faulty device before eventually discontinuing the Note 7 altogether. Since then, the Federal Aviation Administration officially banned the device from airplanes, making it a federal crime to bring the Note 7 on board.
So if you don’t feel like spending up to ten years in prison – better take advantage of those exchange booths next time you’re thinking about flying with that fire-catching Note 7 in your pocket.