How work is changing in the age of AI

artificial intelligence

Artificial intelligence is a vast, innovative arena that holds the key to the future of almost every aspect of our lives — robotics, space, transportation, healthcare, and more.

But AI carries an innate fear that humans will be rendered unemployable as AI will replace blue and white collar jobs. By 2018, 62 percent of organizations will be using AI and according to the World Economic Forum with robots will take over 7.1 million jobs, resulting in greater unemployment rates.

However, while AI will undoubtedly displace certain employees, it will at the same time create new jobs that stem from the technology and most importantly, improve our efficiency and productivity as it learns to adapt to our behavior. This direction will provide new opportunities as well.  

There are two angles we need to examine when discussing work in the age of AI:

AI equals efficiency

Our lives are characterized by information overload that increases as the communication pipes have grown abundant: overflowing inboxes, endless meetings and presentations, various messaging platforms, constant push updates and more, wreak havoc on employees’ productivity.

As priorities are blurred and difficult to establish, work interferes with our personal lives outside of the office. Companies are losing valuable time and money as employees cannot focus on what matters. In Britain, for example, a worker spends 36 days a year answering work emails. That’s 10 percent of the year spent on email alone!

With the recent boom in AI technology striving to alleviate this stress and improve employee productivity and focus, a solution is in play. Intelligent (and personal) automation alone will continue to simplify tasks and help us increase efficiency, reduce costs, and increase ROI.

So this fear of jobs being taken isn’t anything new.

The industrial revolution also caused an unemployment scare but it ultimately freed humans from most manual tasks, creating new jobs along the way, accelerating the growth of the economy, raising the standard of living, and began an era of innovation.

In the same way, we can expect to see artificial intelligence taking over repetitive tasks that take up a considerable amount of time. A job that requires learning a set of rules that can be improved with time is the perfect place for AI technology to thrive; we can teach machines to perform a task, and they will improve further.

“On their last research UBS posted that 90% of all enterprises have already A.I. initiatives in their plans and Virtual Assistant is a must have in the future of digital offices,” says Haim Senior, CEO at Knowmail. “Personal digital assistants will become far more accessible for employees across the entire office hierarchy. They’ll perform a variety of tasks – schedule appointments, make reservations, clear out our inboxes or even answer our emails for us based on deep understanding of user and context.”

Enhanced customer service

Companies around the world are already implementing bots in various areas to supply visitors with answers they’re looking for and enhancing their experience. Bots can improve a company’s support strategy and attend to matters that save time for employees, reduce call centers costs, complete e-commerce transactions quickly, and truly personalize support.

But they aren’t replacing customer service reps just yet; they can handle the workload better and eliminate tedious tasks while also providing insightful data to further understand customers’ needs. This frees employees to deal with more complicated and creative tasks that AI isn’t fit for, creating a symbiotic work environment.

AI is the new UI

AI sets forth a conceptual change in User Interface with designs centered around user experience. UI now takes into consideration more than button placements — the next step is predicting user behavior and choices. In other words: personalization and accessibility.   

Personalization   

Artificial intelligence learns how users interact with a device’s interface and will personalize homepages, inboxes, and CRMs to differ visually from one user to the next. These will also function per the user’s needs, thereby enhancing their usability and capabilities. The goal is to provide employees with tools more appropriate for them as individuals to help maximize their skills scheduling meetings and appointments for users based on learned patterns.

Furthermore, work-related stress will decrease as attention will shift to the right things at the right time, decluttering schedules and emails, establishing a more positive work environment.  

Accessibility

Marketers, service representatives, lawyers, and more, will have access to areas outside of their own expertise, yet pertains to their needs.

The onboarding and learning process will be completely transformed, adapting to the individual with the best method for them: text, audio, videos, games, hands-on or a combined experience.

The future is automated

Artificial intelligence will evidently transform the way we work; it will create abundance, help businesses grow, increase customer satisfaction and boost productivity.  

These changes will definitely impact our work environment and the workforce itself; however, humans will be an integral part in order to leverage the data and draw conclusions.

We can also expect it to help us become better versions of ourselves, as it studies our behaviors, habits and preferences to better accommodate us.   

But we can leave those scary taking- over- our- jobs predictions to sci-fi movies, while we enjoy the benefits the AI revolution brings.

This post is part of our contributor series. It is written and published independently of TNW.

This post is part of our contributor series. The views expressed are the author's own and not necessarily shared by TNW.

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