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All stories in Future of Communications
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Verifying phone numbers: why do in-house what someone else can do better?
Phone number verification is the process of verifying that a phone number is valid, reachable and accessible by the user. It is also a popular measure that can be applied to any service or application looking to achieve an extra layer of security. Phone number verification is often ...
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5 trends disrupting communication
Since the beginning of time, humans have strived for ways to communicate with each other. As time progressed, we started seeking the ability to communicate with others close and afar. When the telephone was invented in the 1870’s, it was a major disruption to the way people communicated ...
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Evolution of the phone: Why the phone lies at the heart of business
What makes the phone one of the most important ways we still communicate, how did phones evolved from mobile phones to smart ...
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Why your phone number isn't going anywhere
Phone numbers as we know them have been around since the 1960s. It wasn’t until the invention of mobile phone technology that phone numbers became an identifier for a person. The use of next generation communication networks has exploded over the past decade; far beyond a traditional ...
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The biggest trends in the future of communications
Email, push notifications and SMS are all popular methods of communicating with customers. While there are different advantages ...
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Building a hardware-free voice-based customer experience
Interactive voice response technology (IVR) has evolved over the past few decades. Companies no longer require dedicated hardware to implement a voice-based customer experience. A new breed of cloud communication platforms typically combine a pay-per-use cost model characteristic ...
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Enhancing customer engagement with interactive voice response
Interactive voice response (IVR) is a technology that allows a computer to interact with a human through the use of voice and input via keyboard. Although mobile marketing is gaining traction with the use of apps, SMS and emails, the use of voice as a channel is often not considered ...
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How safe are your Bitcoins?
Bitcoins can be a vulnerable target to theft as transactions are often irreversible. So how can you best protect your digital ...
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5 types of social spam (and how to prevent them)
Spam can be defined as irrelevant or unsolicited messages sent over the Internet. These are usually sent to a large number ...
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Are your users who they say they are? How do you know?
In the social media era it’s extremely easy to assume a false identity by signing up for a service, making up a name and ...
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Phone numbers as unique user identity: Are you ready?
Using the Web to support the social process has significantly increased in the last decade with the explosion of social network ...
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How to Increase App Security Through Mobile Phone Authentication
If you're looking to increase the security of your transactions online, you need to bear in mind a number of different facets ...
