Insights
4 ways to keep users happy and private
Insights
Verifying phone numbers: why do in-house what someone else can do better?
Insights
5 trends disrupting communication
All stories in Future of Communications
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Evolution of the phone: Why the phone lies at the heart of business
What makes the phone one of the most important ways we still communicate, how did phones evolved from mobile phones to smart ...
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Why your phone number isn't going anywhere
Phone numbers as we know them have been around since the 1960s. It wasn’t until the invention of mobile phone technology that phone numbers became an identifier for a person. The use of next generation communication networks has exploded over the past decade; far beyond a traditional ...
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The biggest trends in the future of communications
Email, push notifications and SMS are all popular methods of communicating with customers. While there are different advantages ...
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Building a hardware-free voice-based customer experience
Interactive voice response technology (IVR) has evolved over the past few decades. Companies no longer require dedicated hardware to implement a voice-based customer experience. A new breed of cloud communication platforms typically combine a pay-per-use cost model characteristic ...
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Enhancing customer engagement with interactive voice response
Interactive voice response (IVR) is a technology that allows a computer to interact with a human through the use of voice and input via keyboard. Although mobile marketing is gaining traction with the use of apps, SMS and emails, the use of voice as a channel is often not considered ...
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How safe are your Bitcoins?
Bitcoins can be a vulnerable target to theft as transactions are often irreversible. So how can you best protect your digital ...
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5 types of social spam (and how to prevent them)
Spam can be defined as irrelevant or unsolicited messages sent over the Internet. These are usually sent to a large number of users for a variety of use cases such as advertising, phishing, spreading malware, etc. In the past, spam used to favor email as it was the primary communication ...
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Are your users who they say they are? How do you know?
In the social media era it’s extremely easy to assume a false identity by signing up for a service, making up a name and uploading a photo of random person off the Web. Phone number verification is a measure that can be applied to any service or application to achieve an extra ...
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Phone numbers as unique user identity: Are you ready?
Using the Web to support the social process has significantly increased in the last decade with the explosion of social network ...
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How to Increase App Security Through Mobile Phone Authentication
If you're looking to increase the security of your transactions online, you need to bear in mind a number of different facets ...
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Securing mobile transactions: How to stop e-commerce fraud before it happens
Online banking, mobile banking and mobile payments have grown sporadically over the last decade. The mobile wallet started ...
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What types of companies are using SMS?
Most of us know SMS as a simple communication tool to quickly send messages, but as we’ve covered in the past few weeks, ...
