Facebook testing enterprise messaging tool aimed at customer service

Facebook testing enterprise messaging tool aimed at customer service

If you’re doing business via Facebook, a new tool might buy you a bit of time with customers, and provide peace of mind.

“Saved Replies” is a new feature Facebook is testing for business pages, where owners can create canned responses for use later on. TechCrunch reports Saved Replies can be found via the messaging interface on Facebook.

Businesses are offered sample reply formats based on the type of business they have, but they can also choose to create their own. Saved Replies are found on a side menu in the messaging interface, and can be added to a message with a single click.


As you can with form email, Saved Replies also can automatically populate recipient names in a message, making it sound more personal.

It’s a clever feature to save business owners from the monotony of email. There’s no word on when Facebook may roll Saved Replies out to all pages users.

Facebook Tests “Saved Replies,” A Tool That Lets Pages Respond To Customers With Canned Messages [TechCrunch]

Read next: Apple CEO Tim Cook castigates Silicon Valley rivals over privacy, and he’s right

Corona coverage

Read our daily coverage on how the tech industry is responding to the coronavirus and subscribe to our weekly newsletter Coronavirus in Context.

For tips and tricks on working remotely, check out our Growth Quarters articles here or follow us on Twitter.