The secret to customer happiness
Sponsored by Desk.com
Even the best product is only as good as the service you back it with. Learn how to offer fast, helpful customer support so you can make every interaction a great one.
-
Bucking the trend: 6 businesses that did it differently
Here’s to the crazy ones. The misfits. The rebels. The troublemakers. The round pegs in the square holes. The ones who see things differently. They’re not fond of rules. And they have no respect for the status quo. You can quote them, disagree with them, glorify or vilify them. ...
-
5 business secrets you’ve probably never thought about
Forget the Fountain of Youth. In the competitive global business market, “secrets for success” are much more valuable. Everyone from Fortune 500 CEOs to startup founders wants to succeed in both profit and performance. Great ideas for transforming and increasing the viability ...
-
8 tips to help customer service managers make their lives easier
There’s never a dull moment when you’re a customer service manager. Not only do you need to help customers and increase satisfaction, but you also need to study, evaluate, and restructure support processes to continually improve l performance. You may also be responsible for a ...
-
Entrepreneurs’ secrets: business leaders share insights you’d never glean from a seminar
You have the heart of an entrepreneur. Your head is constantly churning on how to improve the system. You meditate on how to hack tradition. You have bright ideas bouncing around worth getting excited about. Forward-looking, persistent, and dedicated to constant growth. Yes, you’re ...
-
3 things you should know when you’re starting a business
There’s no way around it—startups are risky. But that’s what makes them fun. Entrepreneurship is the ultimate test in personal growth. When you succeed, you learn. When you fail, you learn even more. It’s fear of failure, however, that forces people to give up on their ...
-
Transform every support engagement into an opportunity
The term ‘customer service’ often evokes images of outsourced call centers, long telephone hold times, and exhausted reps who spend the bulk of their days diffusing angry complaints. Perceived as a cost sink rather than a revenue-generator, support has been a chronically understaffed ...
-
How to help your customers help themselves
The idea of self-service is attractive to customers for multiple reasons. Often people would like to avoid talking to other ...
-
The value of superusers for your brand
Superusers, like superheroes, are not born overnight. Their powers will also not immediately reveal themselves and influence ...
-
50 inspirational quotes to help you lead, listen and stay positive
Let the words of great leaders, speakers and thinkers inspire you to give each customer your best. Post them in your office, ...
-
The secret to super fast growth? Customer service
According to the Touch Agency, more than one million people view tweets about customer service every week. Roughly 80 percent ...
-
6 ways to make your customer service unforgettable
Here are 6 tips for taking your customer service from basic and lackluster to over-the-top unforgettable.
-
Your customer service team should never say these things
Customer service has the power to make or break relationships. When a company shines its social spotlight on someone, helping ...
