Uber’s food delivery app UberEATS is continually launching in new countries, but it’s recently been troubled by people trying to game the system.
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The main difference is in the way UberEATS works — you can start a support ticket for every order, and easily ask for your money back.
In London, where the delivery app launched a month ago, a few smart users have been taking advantage of this. It’s a simple trick: You order something inexpensive, like a bottle of Coke, and then you complain about the delivery or the quality of the product. Someone from the company will then quickly be in touch and gladly give you a coupon code worth up to $30 for the hassle.
There are reports of users gaming the system to the tune of up to $600. That, combined with the promotional offer of $10 per referred user, often add up to a significant chunk of change.
Business Insider reports of one user getting blocked after using promotional codes, but it’s still unclear how the company plans to fix this problem on a larger scale.