Archive of thenextweb.com
Written on 31st March 2009
7 COMMENTS 
Zee, Editor in Chief at The Next Web, Principal at WeDoCreative.
We’ve covered Kampyle before, last year in fact. One year on we’re checking in on the Yossi Vardi backed Israeli startup again, to see where they are now.
Kampyle is a feedback tool designed to offer indepth feedback on your website, whilst given top priority to simplicity and ease of use for admins and site visitors alike. Although first impressions on visiting the site’s homepage may lead you to believe getting started with Kampyle might be a hard work, I can assure you – nothing could be further from the truth. Sign up took a matter of seconds and installation, a matter of minutes.
I was fortunate to have had a discussion with CEO and co-founder Ariel Finkelstein earlier today, who gave me a heads-up on how they’ve been doing, and a taster of their future plans. The most impressive news is that within a year, the startup has gained a total of over 10,000 customers from over 100 different countries, whilst the product itself now supports over 60 languages. The company just last month announced premium features to their current customer base, so figures on uptake of their pay-for products are yet to be released.
Although feedback tools may seem a dime a dozen, with the likes of; GetSatisfaction, CrowdSound and UserVoice, Kampyle differentiates themselves by focusing on ensuring feedback is kept between website visitors and the site owners – rather than a forum based offering. Kampyle say that overall user satisfaction from websites using Kampyle has increased by 17% during the last year, with pronounced increase in customer satisfaction, conversion and ROI.
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Written on 16th February 2009
14 COMMENTS
Srikanth AD, Web Designer, Search Engine Optimizer and Google Devotee
We found some very interesting and potential questions by users related to Google products and services yet unanswered by Google.
These are some of the leading questions at Google Moderator
Google
- How many people have a Google account? Be it for Gmail, Adwords, anything.
- What makes you keep the majority of your applications in BETA?
- How often is the “I’m Feeling Lucky” Button used in percentage of all search-requests?
- Will there ever be a Google-OS?
- Can we have ‘Google People Search’ based on the people registered with Google and their profile complied from various Google applications like Gmail, Blogger, Adwords, Adsense etc
- Why is it so difficult to contact Google and get feedback. You have the best search engine but you are worried about too much feedback. Your biggest opportunity is using ideas from your users to make new systems but you don’t allow it to get through.
Go Green!
- Do you promote the energy save by turning off employees computer/lights/etc at night?
- What is Google doing to make its data centers greener and more energy-efficient?
Google Apps
- When will Google Reader be integrated into Google Apps the way email and docs are integrated?
- Can we get Google Notebook added to apps?
Google Chrome
- When will Chrome have support for Plugins and Addons?
Picasa
- Is there a plan to add Google Analytics to Picasa web? (I would like to know how many people checks out my pictures)
- Is there any way to export Orkut photos album to Picasa album?
Gmail
- Why can’t I attach an image straight from the internet in Gmail without downloading it first?
- When can we have the option to attach a series of attachment in a single step?
- Why can’t I schedule emails for delivery in Gmail ?
- In Gmail, is there a way to look at only my unread messages?
- Why can’t I search for attached files in my Gmail account and get a list of, say, all pdf-files with the word “moderator” in it or all pictures named “joakim” ?
- Ability to download a backup of all mail, documents and calendars as a single zip file?
- When can I delete attachments without deleting the original message?
Is there any chance anyone at Google will answer these questions?
Written on 28th November 2008
1 COMMENT
Zee, Editor in Chief at The Next Web, Principal at WeDoCreative.
Feedback is clearly one of the most important aspects to any individual’s personal and professional growth. Generally, the more honest and frequent the feedback, the better. To handle this, in steps Rypple to ensure both are taken care of. Rypple is a new web based service designed to help businesses and their staff get the feedback they need and fast.
The way it works
Rypple lets you send a question with optional ‘tags’ to as many people as you wish requesting their feedback. The tags allow your peers to rate you based on those tags. The recipients respond in their own time and their feedback is sent back to you anonymously.
Rypple is ideal for individuals looking for feedback on particular pieces of work or even for general areas of concern. The system can clearly be used in a variety of working environments from offices to schools to healthcare to conferences.
Written on 7th October 2008
5 COMMENTS
Ernst-Jan Pfauth, editor in chief
Almost everybody is eager for feedback. Although the positive remarks are pleasant, in the end it’s all about the criticism. Like Paul Arden, marketing visionary who died this year, once said: “Seek criticism, not praise”. I’m more than happy to hear that you like our news selection, but if there’s something bugging you every time you come here, I rather learn about that.
Israel-based Yossi Vardi start-up Kampyle will help you gather that so-wanted feedback. It’s a tool for webmasters and software developers to gather remarks easily, as Kampyle lowers the barriers for giving feedback. Partly by presenting a Feedback button on every page and also with their very user-friendly forms.
I had an interesting Skype chat with co-founder Eran Savir today. He told me they started developing the service in 2007, went in closed beta in March 2008, and are publicly available since July. That was just the website version, which has 3000 customers world wide. But Kampyle now broadens its target group by launching a new application today, aimed at software developers.
25 percent of software installs go wrong
Savir: “Of all the people who start a software installation, 25 percent decides to cancel it. That means every software developer misses 25 percent of its potential users for reasons unknown. They don’t even know where in the installation process the user pressed the cancel button”.
Where did it go wrong?
Kampyle aims to give more info about these unsatisfied users. Therefor they developed a tool that leads people who’ve just pressed cancel to a feedback page. You can see it for yourself at Mailinfo.com, an email tracking tool that has been testing the Kampyle tool for a while. “About 5 percent of the people who canceled the installation posted feedback”.
Although this doesn’t seem much at first hand, it’s better than nothing. Thanks to the clear and well-designed admin panels of Kampyle, you can easily spot certain trends in feedback. What’s the most problematic place? What’s the most reported feedback on that page? Painful places show up pretty fast (Click for a larger version).
Stay personal
The Kampyle dashboard also contains the option to email all the feedback submitters back by using a email client with a BCC field. If I were you though, I’d send a direct message. Why would you screw it up in the end with a not so personal email if you’ve taken all the trouble to fix a problem?
Let’s start using the web version
Although Savir showed me around in the program, I can only write a good review when I’ve tested Kampyle on you, dear reader. So consider this to be a news post about their new software application and expect a extensive review of the Kampyle web tool later. You can register for the software version here.
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