Frequently Asked Questions

  1. What can I expect from an online TNW event?

    Since the coronavirus crisis, TNW has pioneered several engaging new online conference formats under the name Couch Conference. By leveraging the best of our 15 years of experience in hosting experiential tech events, we've confidently put together a format that will provide a combination of valuable keynote content, interactive sessions allowing audience engagement, as well as a variety of opportunities to network and do business.

  2. Why has TNW decided to organise TNW2020 as an online event?

    Due to global travel restrictions and social-distancing measures in place because of the coronavirus crisis, we are no longer able to provide the in-person experience we set out to create this year at TNW2020. Under these circumstances, we will be hosting the 15th edition of our flagship as a two-day online event on October 1 & 2. Given the transition to online, we expect to increase attendance to 50.000 participants from more than 120 countries.

  3. Can I do business at an online TNW event?

    Yes, our combination of (proprietary) software, mobile app and event tools will allow you to connect with relevant attendees from all over the world. You'll also be able to visit a large amount of virtual expo booths, demo presentations and workshops throughout both days.

  4. Are TNW2020 tickets purchased before July 1, 2020 still valid?

    Yes. If you purchased tickets to TNW2020 prior to that date, you'll have received an email explaining how as a ticket holder to TNW2020, you will now be given a free 'Comfy Couch' ticket (€299 value) to TNW2020 online flagship event; and have your current ticket automatically transferred for attendance at TNW2021.

  5. What is the refund policy if I cannot attend the TNW2021 event?

    For tickets bought before July 1st, you are able to re-assign your ticket to a colleague or friend for free up until the date of the event. Additionally, you can opt for a refund with a 50 euro processing fee, or a partial refund while keeping your access to the TNW2020 digital event (no processing fee). Please fill out this form to do so.

  6. I have already booked my hotel and flights for the event in June, will I be reimbursed?

    TNW is not responsible for reimbursing you for your hotel and flights. We recommend reaching out to the hotel or airline directly to cancel your reservation and request a refund.

  7. I booked a room with one of your hotel partners, will I get a refund?

    Please check the terms of your booking with your hotel. TNW is not responsible for reimbursing you for your hotel bookings.

  8. What will happen to the talks that have already been scheduled for TNW2020?

    The event program team is working hard to ensure that the program will remain the same on October 1 and 2, 2020. We will release more information in the coming weeks.

  9. When will TNW2021 take place?

    TNW2021 will be taking place in October 2021. Exact dates will be confirmed in due course.

    For further information or questions, please contact the TNW support team at [email protected]

  10. I submitted a visa request to travel for the conference in June, what would happen to my visa?

    Please contact The Dutch Embassy in the country where you have submitted your visa request. We are happy to assist you with writing your visa invitation letter.

  11. For further information or questions, please contact the TNW support team at [email protected]

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