by Vikram Bhaskaran – Director of Marketing, Freshdesk
Vikram Bhaskaran is now the Director of Marketing at Freshdesk, the fastest growing customer support software in the SaaS market. He holds a Masters in Marketing Models, half a PhD. in Customer and Brand Management, and over 8 years of work experience in creating engaging customer interactions. Vikram’s research on Measuring the Value of Customer Influence won him the Google and WPP Marketing Research Awards and the ISMS Practice Prize Award.
Exceptional service is a right for your customers, but also a powerful tool that can help you grow. Offering customers good support and meaningful communication is just as important as offering a good product.
During this 1h30 live online class, you will learn how to:
● Create engaging customer experiences
● Make customers happy but also focused and empowered
● Get customers to talk to you, about you, and around you
● Drive revenue through happy customers
... and much more!
After this class, you will be able to significantly improve your performance in the area of customer service, how to gain and keep your audience’s loyalty, while helping your business grow through your customers’ vote of confidence.