Go Daddy completes investigation into site outage, declares no hacking involved

Internet domain registrar and Web hosting company Go Daddy went down on Monday. Not only did godaddy.com go offline, but so did the site’s DNS servers, taking down the site’s hosted e-mail accounts, and more importantly, countless of sites that depend on them. An Anonymous member claimed responsibility for the attack, and a Distributed Denial of Service (DDoS) attack was suspected, but on Tuesday (today) Go Daddy announced there was no hacking involved.

The company says it has completed its investigation into the downtime. Scott Wagner Go Daddy Interim CEO released the following statement:

Yesterday, GoDaddy.com and many of our customers experienced intermittent service outages starting shortly after 10 a.m. PDT. Service was fully restored by 4 p.m. PDT.

The service outage was not caused by external influences. It was not a “hack” and it was not a denial of service attack (DDoS). We have determined the service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented measures to prevent this from occurring again.

At no time was any customer data at risk or were any of our systems compromised.

Wagner also noted that the company has provided a 99.999 percent uptime in its DNS infrastructure. More importantly, he admitted that his team “let our customers down and we know it” and that “we apologize to our customers for these events and thank them for their patience.”

Let’s see what Anonymous has to say about this development.

Update on September 12: Go Daddy today sent an email to customers apologizing for the outage and offering a credit for one month of free service for each “active/published” site they host with the provider. Here’s the email:

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