In 1999, on a bright Saturday I exited an office building in Monaco, I called my mother and told her I had just sold my company for USD 10 million. Within two years my paper worth evaporated in the bubble but I can still claim to have started one of the biggest and most successful Redirect Services on the web. At its height V3.com (famous for owning domains like Come.to, surf.to and go.to) served 8+ million customers.
I’m not just saying this to brag (well, maybe a bit) but also because I think it gives me some insight, or historical reference, when it comes to the URL shortener business that so many people talk about these days. I thought I’d share some of my ideas on the subject with you.
First of all, I don’t get it. Not that I don’t like them or have problems with their technology, as some people clearly have. My problem is with their value, business plans and philosophy. When I ran my redirect service and had a million users we showed one of those annoying pop-ups during each redirect (average 4 redirect per member) which we sold ads in.
That system sorta kinda worked. We managed to cover the cost of operating our business and that was it. Of course the cost of running a redirect business is a lot lower these days. But the opportunity to serve an add on each redirect is gone too. So how exactly are these short URL services going to make money and what opportunities do they see?
When Short URL services are reviewed or present themselves we hear three answers to the familiar ‘how will you monetize’ question:
1: by offering Premium Accounts
2: by selling data of what is popular on the web, now
3: by showing ads, somewhere
Of course all these models are worthless. Lets start with the 1st one: Premium Accounts:
There are now hundreds of Short URL services to choose from who are all fighting over markjet share and are offering all their features for free. If one of them would restrict certain functionality to sell that as a premium package all the other sharks would jump in to offer the same features for free to gain market share. No money here.
One theory is that these Short URL services seem to know where everyone is going, at what moment, and that this data is worth a lot of money. It is a nice theory but there are a LOT of companies who know a LOT more about where everyone is going.
Google, anyone? Or what about Alexa? Or Facebook, with 200+ million members who all share links, knows a lot more about its members AND what they are doing and sharing than all the short URL services on the planet. No dice.
How about ads? Well certainly not in Pop-ups! Those days are over, (un)fortunately. Some services show ads in the Bookmarklet window but people surely don’t click those*. The whole point of a Short URL service is to be as invisible as possible. The perfect Short URL service is one you never see but just allows you to use less characters in Twitter.
In fact, the whole Short URL business would most likely disappear overnight if Twitter would simply allow you to post any url you wanted but wouldn’t count (or show) the whole URL. They currently do that for URLs that aren’t really long, like the example on the right.
Imagine this: you enter a URL in the Twitter field and Twitter takes off the “http://” part and shows only the first 5 characters of the URL, hyperlinked, and with “…” behind it. When you hover over the URL you see the whole URL. No matter how long it is, Twitter doesn’t count the characters.
There, that is MY perfect Short URL service.
Short URLs won’t be able to make money with their data, extra features or ads. So what the hell is left? A very tiny outlook…















There is one more thing that none of the short URL services haven’t tried to address and that is branding.
I think the article makes a point. Not only pop-up blockers are killing the ads business, banner blockers, inline and flash-over ad killers, i know, i know, we shouldn’t do it because they provide us free services, but there must be a way to advertize in a way that makes it attractive to click instead of attractive to block.
And for the short URL service, i used your .to service when it was free. I use URL shortners because they come in my iPhone Twitter app. If not, i wouldn’t even be bothered with them.
I agree with the larger part of your story Boris. Business models of URL shorteners based on ads are not likely to live long (as you say: what happens if Twitter itself jumps in).
What you’ve not addressed I think in this post is your personal dashboard (that eg services like tr.im offer). What links have I shared, how many times have my link been clicked, who clicked. It’s like the services Alexa.com and others offer, but viewed from standpoint of the one who SHARES the URL, not OWNS the url.
This still doesn’t solve any of the issues above. Twitter can still jump in itself and how money is made is still unclear (premium accounts?)
Maybe there simply in there after they’ve seen your example :-) Become really popular, convince someone this service is really important and sell it for big amounts of cash. How would we call that, ah well… a bubble I guess :-)
I wondered how these services actually make money. Only digg.com has a shortener service that I discovered through Tweetdeck that makes sense as it uses the main site or at least the url. That is visitors and views
The most shorten url services are masking affiliate links in there shorten url’s. That’s what is been told to me!
Or isn’t this true?
I have launched a few days ago another URL shortening service, but the one difference is that you can add multiple links and get 1 short one. When you click on the short link, you are redirected to a webpage listing all the links and a description. At the bottom of the page an ad banner is placed in order to get some revenue.
It’s just launched, so i’ll see how this works in the future, but i don’t know any other URL shortening service that lets you add multiple links. This is great for putting together reviews and tests from different websites for instance, and tweeting them in just one tweet.
If you have a few minutes, give it a try, and let me if you like it (or not, i’m open to all reactions).
Finally, here’s the link: http://1url.tw (the .tw is for twitter ;-)
@Bart:
That could actually be a business model! People for example shorten an url of amazon.com, the tiny url service includes it’s affiliate redirect. When the person who clicks on the url buys for example a book on Amazon the commission will go to the redirect service.
But in that business model you must hope a % will actually buy something on amazon or the company. You must have a lot of clicks to make some money.
@Bart, true totally variable income. Besides that, only a small percentage of all the links is to affiliate enabled websites.
Good story Boris, I think Maarten has a viable point when saying that the income can come from the one who is sharing the URL. There is some value in being able to see the stats, but on the other hand, how much would somebody be willing to pay… NOt too much if you ask me. I’d just pick another service probably.
There might be a business in the combination between Bookmarking and (short)shared URLs, so you can see what you’ve shared AND how many people clicked on a link AND you can find it back via search.
Boris, I totally agree: the url shorteners have an upswing right now b/c Twitter didn’t implement URL shortening themselves. And I don’t see why. Even, maybe Twitter has enough relevant traffic now to make option 2 into a valid business model for them.
Also, if one of those 3rd party shorteners goes out of business (understandable at $2,- monthly revenue), all tweets which used their links are all of a sudden worthless.
Implementing your suggestion seems not too hard, I built just that for Twones in a single afternoon. They “only” need to make it scalable …
At #tnw I had a talk with Chris Sacca about bit.ly. And the idea is kinda like Marc stated earlier:
“That could actually be a business model! People for example shorten an url of amazon.com, the tiny url service includes it’s affiliate redirect. When the person who clicks on the url buys for example a book on Amazon the commission will go to the redirect service.”
But it’s a bit different. the web is evolving and at #tnw we had alot of speakers talk about the evolution to web 3.0, real-time, personal brands ect.
So the main idea of web3.0 is that people that create value online and have a following can make money with their personal brand. The way bit.ly can evolve is that it facilitates big bloggers with a following to track the people that clicked their links and show these to the companies that are sponsoring them to talk about their product. Actually this is happening already.
So then we are left with the comments on the business models Boris made, but aren’t those comments on Internet business models in general? Although I understand the comments, I think you haven’t viewed it in the web3.0 context yet.
Also if you look at it like this it would not mater if twitter had his own url shortener as long as it doesn’t offer statistics like bit.ly. People would still use it, not only on twitter but on any platform where they want to track the clicks of their following.
Would you agree?
So true.. We run a url shortener at http://vl.am and we haven’t found/seen any solid business model yet. But still, it’s fun to build it and watch it go “viral” on twitter..
I couldn’t agree more with you.
I believe advertising model is the only one that sustain.
Hi Boris, I remember that story ;-)
There is a very interesting business opportunity in these short + short lived url’s: dead link farming.
cheers,
your dear nephew and co-entrepreneur,
hans
btw, we made us$200-300k per month on advertising when FC bought V3.com.
I wholeheartedly agree with all that has been pointed out here, especially with the point of branding. I figure that if anyone wants to monetize their shortening service, that it should be done from the back end. In other words as an added value service to a membership site for example and limiting the amount of people who can use it. Or simply using it as a part of building your site’s cool factor. Or do what I am about to do, which is using it as a list building tool. (You get the picture). The point is that there is a massive market for URL shorteners and all of the big players are fully aware of this, take StumbleUpon’s http://su.pr/ for example. Yep, me thinks branded shorteners and adding value to your customer base is the way to go.
I found very useful url shortener with very detailed statistics (GEO, google maps etc.) http://smal.ly